Effective October 1, 2008
A component of the dotFIT weight control program, a body sensing device, when worn on the body, allows users to measure calories burned, minutes of physical activity and number of steps. The program also estimates daily caloric intake based on the calories burned and mass changes. The body sensing device communicates with the users’ personal computer to retrieve the physiologic data and the information can be accessed by the weight management professionals via the dotFIT web application. Because each program is customized to individual needs and requires the collection of personal information, we take great care to maintain the privacy and security of our customers’ data, while at the same time providing them with the information they need to make the right decision.
dotFIT takes reasonable precautions to protect users’ information. When users submit sensitive information via the website, your information is protected both online and offline. We use industry standard practices to protect your information. The more sensitive information (like credit cards, personally identifiable information) is encrypted and is protected through the use of third party technology.
We at dotFIT are committed to creating a safe and secure user experience. If you have any questions about our privacy & security policy, please email us at privacy@dotFIT.com or call us at 1-877-436-8348 8:00 AM - 5:00 PM Pacific Time, Mon-Fri.
dotFIT collects information from its customers at several different points. It is the sole owner of the information collected on the site, and we will not use it in ways different from what is disclosed in this statement.
Personally Identifiable Information We Gather:
In order to obtain access to certain portions of the dotFIT websites, we ask you to provide us with various pieces of information, some of which may enable us to distinguish you from other users. Certain other areas of the site may ask for additional information on your habits or health. If you are a Licensee seeking to make purchases online, we may also ask for identifying information that will enable us to process your orders. This registration information is personally identifiable information because it allows us to contact you and distinguish you from other users. Personally identifiable information may include your name, street address (including city, state and zip code), telephone number, birth date (primarily for eligibility purposes), and billing and credit card information. We may request personally identifiable information from you when you register on our website.
Some users may also buy health products, supplements, or other items on our site. If you make purchases through dotFIT.com, we need to gather information relating to the sale, including what you are buying, how you are paying and where you would like the products shipped (“Transactional Information”). However, we will use that Transactional Information only to complete the transaction, to provide you with an order history and to facilitate future orders. We may also use information about the transaction for aggregate reporting (where we summarize the data in a report that does not contain your personally identifiable information).
You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back-up our systems to protect information from inadvertent loss means that a copy of your personally identifiable information may exist in a non-erasable form that will be difficult or impossible for us to locate. We promise that promptly after receiving your request, all personally identifiable information, corrected, changed, or deleted, as appropriate, as soon as reasonably practicable.
In order to maintain and improve dotFIT.com, we also gather some statistical data when you visit this site. The exact information we collect may vary, but can include the date and time of access to our sites, the Internet Protocol address of a computer requesting a page, the pages requested, computer and connection information such as browser type and operating system. We do not associate this statistical information with your personally identifiable information. Also, if you respond to a poll, we will aggregate your responses with those of dotFIT.com members, but we do not associate your response with any personally identifiable information.
How We Use That Information:
As noted, we gather information for purposes of providing and improving dotFIT.com for you. For example, we use the information to allocate system resources and communicate with you about updates and new features, among other things. We also aggregate information supplied by users during registration and information about their use of dotFIT.com to maintain our services and describe our user base to potential partners, investors and advertisers. In providing this aggregated data about our community of users, however, we do not reveal any user's personally identifiable information.
We do not rent, sell, transfer or otherwise disclose your personally identifiable information to any third party, except in limited circumstances set forth here such as your health club and their CRM partners. dotFIT.com may use your personally identifiable information to inform you of other products or services available from dotFIT.com and its affiliates and may contact you via surveys to conduct research about your opinion of current products, services or potential new services that may be offered.
We may employ other companies to perform functions on our behalf, such as fulfilling orders, delivering packages, providing customer service, sending mail, processing credit card payments, holding live chats, hosting message boards or other functions necessary for us to provide services to you. We may need to share your personally identifiable information with these companies. However, we will provide them with only the information necessary to perform their functions, and will not allow them to use that information for any other purposes.
To enhance our service, we may offer users the opportunity to participate in partnerships we may have with other businesses. If you choose to participate in one of these partnerships (for example, during the registration process), we may share with our partner the personally identifiable information it needs to offer its services to you. In such cases we'll post clear notices to identify the partner. If you're not comfortable with their privacy guidelines or for any other reason, you'll always have the choice not to use those features or services.
We may reveal your personally identifiable information as necessary, if we reasonably believe that you harming or interfering with other dotFIT.com users, anyone else, or violating (either intentionally or unintentionally) our User Agreement, or infringing any of dotFIT.com's rights, or trespassing on, damaging, or abusing any of dotFIT.com 's property. dotFIT.com will reveal information, including personally identifiable information, to the extent it believes it is required to do so by law. If we are asked by subpoena or other legal means to disclose any of your personally identifiable information we will, if permitted by law, attempt to notify you via any e-mail address we have on file for you at least ten days before we respond to the request. dotFIT.com may transfer any information, including any personally identifiable information, in connection with a sale of all or most of the assets of the company.
Account Creation & Order Fulfillment
In order to buy and use the dotFIT.com program, you must first create an account on dotFIT.com. While creating an account, you are required to provide us with personally identifiable information. This information includes your first and last name, email address and mailing address. In addition, you are also required to choose a user name and password for use throughout our website. This information is used to create a user account in the system, which enables you to buy and use the product online. We also request your daytime phone number, shipping address, and financial information (credit card type, number, expiration date and billing address). These details are used to complete your order and used for billing purposes only.
dotFIT Program Usage – Body Sensing Device
The information collected by the dotFIT program is stored in a safe and secure location. If you elect to purchase and use a body sensing device, we may provide the unidentifiable information to a technology partner to improve the features and functionality of the dotFIT program. Be assured, your personal information is not being shared with anyone who is not authorized at dotFIT, LLC.
Web Site Traffic Data
We use traffic data software on our servers to analyze trends and gather broad demographic information for aggregate use. This information is not linked to personal information, and does not reveal your identity.
dotFIT Product Returns
Purchases made through dotFIT.com that meet specific requirements are eligible for returns, refunds, or exchanges for 30 days from the date of purchase; this includes damaged or defective items. Subscriptions are not eligible for returns, refunds or exchanges. Please view our complete Return Policy here: www.dotFIT.com/returns.
Questions about this Policy